Our commitment: We use personal information to operate our fitness and coaching services, communicate with you, and improve your experience. We do not sell your personal information for money.
Scope of This Policy
This Privacy Policy applies to information collected by Blackflag Biofitness (“Blackflag,” “we,” “us,” or “our”) through blackflagbiofitness.com, our online forms, communications, and interactions relating to our fitness coaching, personal training, facility programs, and related services.
This Policy does not govern websites, applications, payment services, or platforms operated independently by third parties. Their privacy practices are governed by their own notices.
Information We Collect
The information we collect depends on how you interact with us and may include:
Information You Provide
- Name, email address, telephone number, and preferred contact method.
- Information submitted through contact, quote-request, consultation, registration, or intake forms.
- Age range, fitness goals, experience level, scheduling preferences, and program interests.
- Messages, feedback, testimonials, survey responses, and other communications.
- Billing and transaction details. Complete payment-card information is generally processed by our payment providers rather than stored directly by us.
Information Collected Automatically
- IP address, browser type, device type, operating system, and general location derived from IP.
- Pages viewed, links selected, referring page, time spent, and dates and times of visits.
- Cookie identifiers and information used to maintain website functionality and understand performance.
- Security and diagnostic data used to detect errors, abuse, or unauthorized activity.
Fitness and Wellness Information
If you choose to enroll or request a personalized program, you may voluntarily provide information about physical activity, mobility, limitations, injuries, wellness goals, or other factors relevant to safe program design. We use this information only as reasonably necessary to provide and administer the services you request. Blackflag Biofitness is not a medical provider, and information submitted to us is not a substitute for medical advice or treatment.
How We Use Information
We may use personal information to:
- Respond to inquiries and provide requested quotes, consultations, programs, and support.
- Assess program interests and personalize coaching or training experiences.
- Schedule sessions, manage registrations, process transactions, and maintain business records.
- Send service-related notices, confirmations, administrative updates, and safety communications.
- Send marketing communications where permitted by law and consistent with your choices.
- Operate, analyze, troubleshoot, protect, and improve our website and services.
- Prevent fraud, misuse, security incidents, and violations of our policies.
- Comply with legal obligations and establish, exercise, or defend legal claims.
Children & Minors
Some in-person fitness programs may be available to minors, but enrollment and related submissions must be completed or authorized by a parent or legal guardian. Our website is not directed to children under 13, and we do not knowingly collect personal information online directly from children under 13 without legally required parental consent.
If you believe a child has submitted personal information to us without appropriate authorization, please contact us through the method below. We will review the request and take appropriate steps, including deletion when required.
Your Rights & Choices
Depending on where you live and subject to applicable exceptions, you may have the right to request access to, correction of, or deletion of personal information; obtain a portable copy; receive information about collection and disclosure practices; or opt out of certain uses of personal information.
You may unsubscribe from promotional emails by using the unsubscribe link in the message. Even after opting out of marketing, we may continue sending non-promotional messages related to an inquiry, transaction, program, safety matter, or our ongoing business relationship.
To submit a privacy request, use our Contact Us page and identify the request as a “Privacy Request.” We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, but we may require proof of authority and identity verification. We will not discriminate against you for exercising applicable privacy rights.
Security, Retention & Transfers
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission, or storage system can be guaranteed to be completely secure, and we cannot promise absolute security.
Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining records, resolving disputes, enforcing agreements, meeting safety needs, and complying with legal, accounting, or reporting obligations. Retention periods vary based on the type of information and the reason it was collected.
United States Processing
Our website and services are operated in the United States. If you access them from another country, your information may be transferred to and processed in the United States or other locations where our providers operate, subject to applicable law.
Third-Party Links
Our website may link to third-party websites or services. We are not responsible for their content, security, or privacy practices. We encourage you to review their privacy notices before providing personal information.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, practices, or legal obligations. The revised version will be posted on this page with an updated effective date. Material changes may also be communicated through an additional notice where appropriate.
CONTACT BLACKFLAG.
For privacy questions, requests, or concerns, contact Blackflag Biofitness through our secure contact page and include “Privacy Request” in your message.
Contact Us